Appointments can be made via the telephone (see numbers at bottom of webpage), in person at a surgery or using our new online system (click here to access).
How to make an appointment to see the Doctor
In most cases you will be offered an appointment on the day you contact us. Sometimes when we are very busy and the appointments are gone for that day you will be offered the next available appointment, very rarely in 2 days. You may consult any doctor, if you wish to see a specific doctor our receptionists will tell you when they are on duty, if it is an ongoing problem you should try and see the same Doctor. If you feel you need an appointment on the day you make the booking please call as soon as the lines open at 08:20am and do not leave it until midday as there could be fewer appointment times available.
We also have a number of appointments in all surgeries on Tuesday to Friday which can be booked more than 48 hours in advance with the Doctor of your choice – these appointments are known as pre-bookables.
Telephone consultations are available if you do not feel its necessary to see a Doctor (e.g to discuss results or medication queries). If you have a land line the doctor will call you, an exact time cannot be given.
Please remember each patient needs a separate appointment. If you feel a 10 minute appointment is not sufficient for the number of problems you/the patient needs to discuss with the Doctor please ensure this is mentioned to the receptionist so that adequate time can be booked in your appointment.
We also offer Video Consultations at the practice. If you wish to book one of these appointments, please contact reception for more details.
Text Reminder Service
The practice is now utilising a text reminder service for all appointments, this consists only of the date and time of any appointment. If we have a mobile contact telephone number on a patient record we will text this number with the reminder. It is important to keep us updated with your correct contact telephone number. Patients can cancel any appointment by using the text service without the need to contact the surgery by telephone.
If you cannot attend please contact reception as soon as possible to cancel your appointment, as we can then offer it to another patient. We currently have issues with appointments not attended, every week approximately 5-6 hours’ worth of appointments are missed which could have been used by other patients. Please try to help us ensure all patients are given the equal opportunity to attend appointments with the Doctor and the Doctor’s time is not wasted.
We only visit at home if a patient is too ill to attend surgery. If you feel you need a home visit, please contact the surgery before 10am to enable the doctor to plan their calls. Home visits will be undertaken after a phone call from the Doctor and if the Doctor claims the visit is necessary. The Doctor may contact you at home to assess if a home visit is necessary. Please remember that it is your responsibility to arrange transport to see the doctor. Reasons such as no car or waiting for a service man to call are not reasons to request a home visit. Please remember 3-4 patients could be seen in the time it takes for a home visit.
How to make an appointment to see the Nurse
You can book a nurse appointment in advance. They offer a variety of clinics: Asthma, Diabetes, Well Woman, Well Man, and Travel Vaccinations. In addition they also perform some of the following: Immunizations, cervical smears, ear syringing, removal of sutures, travel advice, dressings, ECGs etc. Please indicate to the receptionist what your appointment is for so we can allocate sufficient time.
How to make an appointment to see the Health Care Assistant
We have health care assistants at each of our surgeries who are available to perform basic health checks (e.g blood pressure, height, weight and blood tests, ECGs, B12 injections, flu vaccinations, dressings, suture/ clip removal, spirometry requested by our clinicians, ear syringing and foot diabetic checks). All over 75’s and anyone not seen for more than 3 years will be given an appointment for a check up on request.
PLEASE NOTE: Crowle Surgery offer an open access phlebotomy clinic- times as below:
Monday, Tuesday and Wednesday 8:30am- 11:00am
Appointments are available at other times Mon, Tues, Weds 11:30- 13:30, Thurs & Fri 08:30- 13:30. This is because any of the bookable appointments with a HCA can be used for phlebotomy as long as they are before the hospital collection at approx 13:45.