Appointments can be made via the telephone (see numbers at bottom of webpage), in person at a surgery or using our new online system (click here to access).
How to make an appointment to see the Doctor
We aim to see everyone within 48 hours of their request for an appointment. In most cases this means you will be offered an appointment on the day you contact us. Sometimes when we are very busy and the appointments are gone for that day you will be offered one the following day, very rarely in 2 days. You may consult any doctor, if you wish to see a specific doctor our receptionists will tell you when they are on duty, if it is an ongoing problem you should try and see the same Doctor. If you feel you need an appointment on the day you make the booking please call as soon as the lines open at 08:20am and do not leave it until midday as there could be fewer appointment times available.
We also have a number of appointments in all surgeries on Tuesday to Friday which can be booked more than 48 hours in advance with the Doctor of your choice – these appointments are known as pre-bookables.
Manby Road Surgery also operates on an appointment system so you can book in advance to see the Doctor of your choice, we also have some appointments available to book on the day.
The doctors are also happy to offer telephone consultations if you do not feel you need to see the Doctor face to face (e.g. to discuss results or medication queries). These still need to be booked as an appointment and are available to be pre-booked in advance. If you have a land line the Doctor will call you but an exact time cannot be given. If you only have a mobile number you will be given a time to call the Doctor.
Please remember each patient needs a separate appointment. If you feel a 10 minute appointment is not sufficient for the number of problems you/the patient needs to discuss with the Doctor please ensure this is mentioned to the receptionist so that adequate time can be booked in your appointment.
If you cannot attend please contact reception as soon as possible to cancel your appointment, as we can then offer it to another patient. We currently have issues with appointments not attended, every week approximately 5-6 hours’ worth of appointments are missed which could have been used by other patients. Please try to help us ensure all patients are given the equal opportunity to attend appointments with the Doctor and the Doctor’s time is not wasted.
We only visit at home if a patient is too ill to attend surgery. If you feel you need a home visit, please contact the surgery before 10am to enable the doctor to plan their calls. Home visits will be undertaken after a phone call from the Doctor and if the Doctor claims the visit is necessary. The Doctor may contact you at home to assess if a home visit is necessary. Please remember that it is your responsibility to arrange transport to see the doctor. Reasons such as no car or waiting for a service man to call are not reasons to request a home visit. Please remember 3-4 patients could be seen in the time it takes for a home visit.
How to make an appointment to see the Nurse
Our nurses run on an appointment system so you can book in advance to see them. They offer a variety of clinics: Asthma, Diabetes, Well woman, Well Man, Travel Vaccinations. In addition they also perform some of the following: Immunisations, cervical smears, ear syringing, removal of sutures, travel advice, ECG’s, Hypertension monitoring etc. Please indicate to the receptionist what your appointment with the Nurse is for so we can make sure enough time is allocated to you.
How to make an appointment to see the Health Care Assistant
Health Care Assistants are at each of our surgeries and can be booked in advance. They are available to do basic health checks (e.g. blood pressures, height and weight, blood tests, immunisations, spirometry and dressings as requested by clinicians).
PLEASE NOTE: Crowle Surgery offer an open access phlebotomy clinic -times as below:
- Monday, Tuesday and Wednesday 8.30am to 11.00 am
- Thursday 8.30am to 11.00am pre-book phlebotomy clinic
- Friday 8.30 am to 11.00am pre-book phlebotomy clinic